FAQ
Clear answers.
For click-by-click setup, use the Help centre.
What does Dusk Energy do?+
Gridkeeper coordinates the solar, battery, EV charger and flexible loads at one site. Watchtower lets an installer, retailer or VPP operator run enrolled Gridkeeper sites as a fleet.
What does Gridkeeper cost?+
Gridkeeper is free to start for households. Watchtower is licensed to operators.
Is there a Gridkeeper mobile app?+
The mobile web app is live at m.gridkeeper.dusk.energy. Use the desktop dashboard for initial setup and advanced configuration, then use the mobile web app for everyday controls. Native iOS and Android apps with the same interface are coming soon.
Are you my electricity retailer?+
No. Gridkeeper controls the devices. Your retailer still buys or sells the electricity. Credentials for supported wholesale plans sit on the site’s grid feed.
What is the difference between Basic and Advanced?+
Basic has guided controls for storm preparation, EV readiness, schedules and quick actions. Advanced lets you create policies using time, price, battery state of charge, forecast and capacity constraints.
Why did some controls disappear?+
When a VPP operator is active, some Basic controls step aside so local schedules do not fight fleet instructions. Advanced policies continue unless the operator overrides them.
Do I need new hardware?+
Usually no. Gridkeeper connects directly to supported vendor clouds and to compatible OCPP chargers.
Where do I get help?+
Use the setup guides in Help. For account or site support, send a private message to the Gridkeeper by Dusk Energy Facebook page. That inbox is the support channel.